MF Group

MF Group

• Who is MF Group?

Delivery

• What happens if I return my order?
• I am not satisfied with the product.
• When do I get my order?
• I have a question regarding my order/warranty/return.

Invoice

• Purchase on invoice not available
• I don't agree with or question the invoice I received. How do I proceed?
• I have received a reminder, but I have not received an invoice.
• I have returned one of several products from my order. Will my invoice change?
• I have received an invoice, but my order has not arrived yet.
• I have not received an invoice yet. What could be the reason?

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Account

• Where can I view my bank statement?
• I have fully cancelled my order or made use of my right of return. When will I receive my refund?
• When will I be charged a reminder fee and how much is it?
• I have moved, how do I update my address?

General Terms and Conditions (GTC)

• How can I assert my rights under the Swiss Data Protection Act (DSG)?
• Where do I find the Terms & Conditions?